Refund and Returns Policy

Thank you for shopping at Yoog Nutrition

We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

We offer refund / exchange within first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email info@yoognutrition.com.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

2. Refunds

  • Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Processing: If your return is approved, we will initiate a refund to your original method of payment.
  • Timeframe: You will receive the credit within 7 days.

3. Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exceptions

  • Non-returnable Items: Customized or personalized items cannot be returned or refunded.
  • Damaged Items: If the product is damaged or not in its original condition, we reserve the right to reject the return.

5. Contact Us

We appreciate your understanding and cooperation. Thank you for choosing Yoog Nutrition!